Work Tech Solutions

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Experienced Functional Consultant specializing in software configuration to optimize and enhance core business processes, driving efficiency and innovation.

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Here's the plain text version of your Privacy Policy ready to copy and paste:---Privacy Policy---IntroductionWork Tech Solutions, LLC ("Work Tech Solutions," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:- Visit our website at worktechsolutions.com
- Use our consulting services
- Subscribe to Technical Office Hours
- Communicate with us via email, phone, or online forms
- Engage with us through client portals, project management tools, or collaboration platformsPlease read this Privacy Policy carefully. By using our services or providing us with your information, you agree to the terms of this Privacy Policy.---Information We CollectWe may collect the following types of information:1. Personal Information You ProvideWhen you engage with our services, you may provide:- Contact Information: Name, email address, phone number, business name, mailing address
- Business Information: Company name, job title, industry, business needs
- Account Information: Username, password, subscription details (for Technical Office Hours subscribers)
- Payment Information: Credit card details, billing address, payment history (processed securely through third-party payment processors like Stripe)
- Communication Data: Information you provide when contacting us, booking consultations, or requesting support
- Project Information: Details about your systems, workflows, technical requirements, and business processes shared during consulting engagements2. Information Collected AutomaticallyWhen you visit our website or use our services, we may automatically collect:- Usage Data: Pages visited, time spent on pages, links clicked, referring website
- Device Information: Browser type, operating system, IP address, device identifiers
- Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience and analyze website traffic (see "Cookies" section below)3. Information from Third PartiesWe may receive information from:- Payment Processors: Transaction confirmation, payment status, billing information
- Business Tools
- Referral Sources: If you were referred to us by a partner or existing client, we may receive your contact information from them---How We Use Your InformationWe use the information we collect to:Provide Services- Deliver consulting services, system implementations, and technical support
- Provide Technical Office Hours subscription services (sessions and async support)
- Process payments and manage billing
- Create and maintain user accounts
- Respond to inquiries and support requestsCommunicate with You- Send service updates, invoices, and receipts
- Provide session reminders and follow-up materials
- Send important notices about your subscription or projects
- Respond to questions and provide customer supportImprove Our Services- Analyze website usage and service performance
- Identify trends and improve user experience
- Develop new services and features
- Conduct internal research and analyticsMarketing and Business Development- Send promotional materials about our services (you may opt out at any time)
- Share relevant content, resources, and thought leadership
- Request testimonials and case study participation (with your permission)Legal and Compliance- Comply with legal obligations and regulatory requirements
- Protect our rights, property, and safety
- Enforce our Terms of Service
- Prevent fraud and unauthorized access---How We Share Your InformationWe do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:Service ProvidersWe may share information with trusted third-party service providers who assist us in:- Payment processing
- Email communication
- Website hosting and analytics
- Scheduling and calendar management
- Project management and collaboration
- Accounting and bookkeeping servicesThese providers are contractually obligated to protect your information and may only use it to provide services to us.Business TransfersIf Work Tech Solutions is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.Legal RequirementsWe may disclose your information if required by law, court order, or governmental authority, or to:- Comply with legal processes
- Enforce our Terms of Service
- Protect the rights, property, or safety of Work Tech Solutions, our clients, or others
- Prevent fraud or security threatsWith Your ConsentWe may share your information with third parties when you explicitly consent, such as:- Featuring your company in a case study or testimonial (with approval)
- Sharing project details with your designated team members
- Connecting your systems through authorized integrations---Technical Office Hours Subscription-Specific PrivacySubscriber DataWhen you subscribe to Technical Office Hours, we collect and store:- Subscription details (start date, renewal date, payment status)
- Session usage data (sessions booked, topics covered, session notes)
- Support request history (questions asked, responses provided)
- Recording links (if session recording is requested)Session RecordingsIf you request session recordings:- Recordings are stored securely
- Access is limited to you and authorized Work Tech Solutions personnel
- Recordings are retained for the duration of your subscription plus 60 days
- You may request deletion of recordings at any timeAsync Support via EmailWhen you use email-based async support:- Your communications are stored in our email system and project management tools
- Support ticket data is tracked for service quality purposes
- We retain support communications for the duration of your subscription plus 1 year---Data SecurityWe implement appropriate technical and organizational measures to protect your information, including:- Encryption: Data transmitted between you and our website is encrypted using SSL/TLS
- Access Controls: Limited access to personal information by authorized personnel only
- Secure Storage: Use of reputable cloud service providers with strong security practices
- Regular Reviews: Periodic assessment of security practices and proceduresHowever, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.---Data RetentionWe retain your information for as long as necessary to:- Provide our services to you
- Comply with legal obligations (tax records, contracts)
- Resolve disputes and enforce agreements
- Fulfill the purposes outlined in this Privacy PolicySpecific Retention Periods:- Active Client Data: Retained for the duration of our engagement plus 3 years
- Subscription Data: Retained for the duration of your subscription plus 3 years
- Financial Records: Retained for 7 years (for tax and accounting purposes)
- Marketing Communications: Until you opt out or request deletion
- Website Analytics: Aggregated data retained indefinitely; individual data retained for 26 monthsYou may request deletion of your personal information at any time (see "Your Rights" section).---Cookies and Tracking TechnologiesWe use cookies and similar technologies to:- Remember your preferences and settings
- Understand how you use our website
- Improve website performance and user experience
- Analyze traffic and engagementTypes of Cookies We Use:- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage (Google Analytics)
- Preference Cookies: Remember your settings and preferencesManaging Cookies:You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.For more information about Google Analytics and how to opt out, visit: tools.google.com/dlpage/gaoptout---Your RightsDepending on your location, you may have the following rights regarding your personal information:Access and Portability- Request a copy of the personal information we hold about you
- Receive your information in a portable formatCorrection- Request correction of inaccurate or incomplete informationDeletion- Request deletion of your personal information (subject to legal retention requirements)Opt-Out- Unsubscribe from marketing communications at any time
- Opt out of certain data collection practicesObjection and Restriction- Object to certain processing of your information
- Request restriction of how we use your informationTo Exercise Your Rights:Contact us at [email protected] with "Privacy Request" in the subject line.---Third-Party Links and ServicesOur website and communications may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.---International Data TransfersWork Tech Solutions is based in the United States. If you are accessing our services from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.---Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to active clients and subscribers
- Providing notice during your next session or interaction with usYour continued use of our services after changes become effective constitutes your acceptance of the updated Privacy Policy.---California Privacy Rights (CCPA)If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):- Right to Know: What personal information we collect, use, and disclose
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of the sale of personal information (note: we do not sell personal information)
- Right to Non-Discrimination: You will not be discriminated against for exercising your rightsTo exercise these rights, contact us at [email protected].---European Privacy Rights (GDPR)If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):- Lawful Basis for Processing: We process your information based on consent, contract performance, legal obligations, and legitimate interests
- Data Protection Officer: For GDPR-related inquiries, contact us at [email protected]
- Supervisory Authority: You have the right to lodge a complaint with your local data protection authority---Contact UsIf you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:Work Tech Solutions, LLCEmail: [email protected]Website: worktechsolutions.com---ConsentBy using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.---

Here's the plain text version of your Terms of Service ready to copy and paste:---Terms of ServiceIntroductionWelcome to Work Tech Solutions, LLC ("Work Tech Solutions," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website, consulting services, and subscription offerings, including Technical Office Hours.By engaging our services, subscribing to Technical Office Hours, or using our website at worktechsolutions.com, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.---Services OfferedWork Tech Solutions provides the following services:Consulting Services- Business software administration, configuration, optimization, and implementation
- Business system integrations
- Process automation and workflow optimization
- System migrations and data transfers
- Custom software configuration
- Technical troubleshooting and support
- User training and documentationTechnical Office Hours Subscription- Two 30-minute expert consultation sessions per month
- Session recordings upon request
- Access to resources and documentation
- No long-term commitment (cancel anytime)Other Packaged Services- Integration monitoring and maintenance
- Quarterly business reviews
- Emergency integration rescue services
- And other services as described on our website or in proposals---Acceptance of TermsBy engaging our services, you:- Confirm you have the authority to enter into this agreement
- Agree to provide accurate and complete information
- Accept responsibility for all activities under your account
- Agree to comply with all applicable laws and regulations---Service EngagementConsulting ProjectsProposals and Statements of Work:- Services are provided based on proposals, statements of work, or project agreements
- Scope, deliverables, timeline, and pricing are defined in writing before work begins
- Changes to scope require written agreement from both partiesTechnical Office Hours SubscriptionSubscription Terms:- Subscription is billed monthly at $299/month
- Includes two 30-minute sessions per month
- Sessions do not roll over to the next month
- Additional sessions available at $150 per 30-minute sessionBooking and Scheduling:- Sessions must be booked at least 24 hours in advance via our scheduling platform
- You may reschedule sessions up to 24 hours before the scheduled time
- No-shows without 24-hour notice forfeit that sessionCancellation:- Cancel your subscription anytime with no penalty
- Cancellation takes effect at the end of your current billing period
- No refunds for partial months or unused sessions---Payment TermsGeneral Payment Terms- Payment is due as specified in your proposal, invoice, or subscription agreement
- We accept payment via credit card, ACH, or other agreed-upon methods
- All fees are in U.S. Dollars (USD)Consulting Projects- Payment schedules vary by project (e.g., 50% upfront, 50% upon completion; weekly/bi-weekly billing)
- Invoices are due within 10 days of issue unless otherwise agreed
- Late payments may incur a 1.5% monthly interest charge
- Work may be paused for accounts more than 30 days past dueTechnical Office Hours Subscription- Billed monthly on your subscription start date
- Automatic recurring billing via Stripe
- Failed payments result in subscription suspension until payment is resolved
- You are responsible for maintaining valid payment informationTaxes- Prices do not include applicable sales tax, VAT, or other taxes
- You are responsible for any taxes related to your purchase---Refund and Cancellation PolicyConsulting Projects- Refunds are evaluated on a case-by-case basis
- Work completed and billed is generally non-refundable
- If you are unsatisfied with our work, contact us to discuss resolutionTechnical Office Hours Subscription- No refunds for partial months or unused sessions
- Cancel anytime with no penalty
- Cancellation becomes effective at the end of your current billing cycle
- You retain access to services through the end of your paid period---Client ResponsibilitiesTo ensure successful engagement, you agree to:Provide Access:- Grant necessary access to systems, platforms, and data
- Provide credentials, permissions, and documentation as needed
- Facilitate introductions to key stakeholdersTimely Communication:- Respond to requests for information within reasonable timeframes
- Attend scheduled meetings and calls
- Provide feedback on deliverables promptlyAccurate Information:- Provide accurate and complete information about your systems and requirements
- Notify us immediately of any changes that may impact our workCompliance:- Ensure your use of our services complies with applicable laws and platform terms of service
- Maintain appropriate licenses for software and platforms we configure on your behalf---Our ResponsibilitiesWork Tech Solutions commits to:- Provide services with reasonable skill and care
- Deliver work as outlined in proposals and agreements
- Communicate proactively about project status and any issues
- Protect your confidential information (see "Confidentiality" section)
- Respond to Technical Office Hours support requests within 24 business hours---Scope and LimitationsWhat We Do- Configure and optimize business systems
- Provide expert guidance and recommendations
- Build automations, integrations, and workflows
- Troubleshoot technical issuesWhat We Don't Do- Write custom code or extensive software development (unless specifically agreed in writing)
- Provide 24/7 emergency support (unless part of a specific service agreement)
- Guarantee specific business outcomes or ROI
- Take responsibility for decisions made by your team based on our recommendationsBest EffortsWhile we strive for excellence, we provide services on a "best efforts" basis. We do not guarantee that our services will be error-free or that all issues will be resolved immediately.---Intellectual PropertyYour Property- You retain ownership of your data, content, and existing intellectual property
- We will not use your confidential information beyond the scope of our engagementOur Property- Work Tech Solutions retains ownership of our methodologies, frameworks, templates, and pre-existing intellectual property
- We retain the right to use generalized learnings and insights from projects (without revealing confidential information)Work Product- Deliverables created specifically for you (configurations, automations, documentation) become your property upon full payment
- We may retain copies for our records and referenceThird-Party Tools- You are responsible for obtaining necessary licenses for third-party software
- We do not provide software licenses unless explicitly stated in our agreement---ConfidentialityWe protect your information:- We will not disclose your confidential business information to third parties without your consent
- We implement reasonable security measures to protect your data
- We may use aggregated, anonymized data for research and improvement purposesExceptions:- Information that becomes public through no fault of ours
- Information we are legally required to disclose
- Information necessary to provide services (e.g., shared with approved subcontractors)Case Studies and Testimonials:- We will not use your name, logo, or project details in case studies without your written permission---Data Security and Privacy- We implement industry-standard security practices to protect your data
- Data transmitted between you and our systems is encrypted using SSL/TLS
- We use reputable third-party services that maintain strong security standards
- See our Privacy Policy for detailed information about data collection, use, and protectionYour Responsibility:- Maintain secure passwords and access credentials
- Notify us immediately of any suspected security breach
- Follow best practices for your own systems and accounts---Limitation of LiabilityTo the maximum extent permitted by law:We are not liable for:- Indirect, incidental, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Damages resulting from your misuse of our services
- Issues caused by third-party platforms, software, or services
- Decisions made by your team based on our recommendationsMaximum Liability:Our total liability for any claim related to our services is limited to the amount you paid us in the 12 months preceding the claim, or $5,000, whichever is less.Exceptions:This limitation does not apply to:- Damages caused by our willful misconduct or gross negligence
- Violations of confidentiality obligations
- Any liability that cannot be excluded by law---Warranties and DisclaimersLimited Warranty:We warrant that our services will be performed with reasonable skill and care consistent with industry standards.Disclaimer of Other Warranties:Except as expressly stated, our services are provided "as is" without warranties of any kind, express or implied, including:- Warranties of merchantability or fitness for a particular purpose
- Warranties that services will be uninterrupted or error-free
- Warranties of specific results or outcomesThird-Party Platforms:We do not warrant the performance, availability, or security of third-party platforms. Issues with third-party platforms are outside our control.---Service Modifications and AvailabilityRight to Modify:- We may update our services, pricing, and terms with reasonable notice
- Material changes to subscription services will be communicated at least 30 days in advance
- Continued use after changes constitutes acceptanceService Availability:- We strive for consistent availability but do not guarantee 24/7 access
- Scheduled maintenance will be communicated in advance when possible
- Technical Office Hours sessions are subject to our availability and schedulingDiscontinuation:We reserve the right to discontinue services with reasonable notice (generally 60 days for subscription services).---TerminationBy You- Consulting Projects: Termination terms are specified in your project agreement
- Technical Office Hours: Cancel anytime; cancellation effective at end of billing cycleBy UsWe may terminate or suspend services if:- You breach these Terms or your service agreement
- Payment is more than 30 days overdue
- You engage in abusive, threatening, or illegal behavior
- You misuse our services or violate platform terms of serviceEffect of Termination- You remain responsible for payment for services rendered
- We will provide reasonable assistance with transition or data export (fees may apply)
- Confidentiality obligations survive termination---Dispute ResolutionInformal Resolution:If you have a concern, please contact us at [email protected]. We will work in good faith to resolve disputes informally.Mediation:If informal resolution fails, we agree to attempt mediation before pursuing legal action.Governing Law:These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.Jurisdiction:Any legal action must be brought in the state or federal courts located in Colorado.---MiscellaneousEntire Agreement:These Terms, together with any proposals, statements of work, or service agreements, constitute the entire agreement between you and Work Tech Solutions.Severability:If any provision is found unenforceable, the remaining provisions remain in effect.No Waiver:Our failure to enforce any provision does not waive our right to enforce it later.Assignment:You may not assign your rights or obligations without our written consent. We may assign our rights and obligations with notice to you.Force Majeure:We are not liable for delays or failures due to circumstances beyond our reasonable control (natural disasters, pandemics, internet outages, etc.).Independent Contractor:Work Tech Solutions is an independent contractor, not an employee or agent of your company.---Contact and SupportFor questions about these Terms or our services:Work Tech Solutions, LLCEmail: [email protected]Website: worktechsolutions.comTechnical Office Hours Support:Email: [email protected]---AcknowledgmentBy using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.---